FAQ

    Safety Concerns and Privacy Policy
  1. How secure is it to give my credit card over the Internet?
  2. Is my real name available for other players to see?
  3. Do you sell lists of players to third parties for promotional or other purposes?
  4. Can other players access my account?

    Legality of Gambling
  5. If I am from Canada, can I play in your casino?
  6. Is it legal to play in your internet casino from my country?

    Game Fairness and Odds

  7. What are the odds of the games?
  8. How can I be sure the games are fair?

    Getting Started
  9. Simple Download and Installation instructions:
  10. How do I register?
  11. How do I purchase Credits to play for real?
  12. Can I play the games for free?
  13. How can I get Free Credits?
  14. How can I be assured of a fast customer support response?

    Purchase Credits and Payouts
  15. How do I purchase Credits to play for real?
  16. How do I collect my winnings?
  17. General cashouts: How long does it take? How do I receive my winnings?
  18. Reverse cashouts: I have cashed out and want to return the money to my Casino account, is this possible?
  19. Am I required to pay taxes on my winnings ?

    Technical Issues
  20. What are the recommended minimum system specifications?
  21. I try to login but I can't connect to the casino server. What is the problem?
  22. Do I have to call overseas to play at your casino?
  23. I press deal and the card is dealt but does not flip over?
  24. If I am in the middle of a game and get disconnected, what happens? Might I lose my money?

    Password and Account Info

  25. How can I change my "Account Info"?
  26. How can I change Password?
  27. How can I view my Account Info?

    Customer Support Team
  28. How do I contact the Customer Support Team?

  1. How secure is it to give my credit card over the Internet?
    It is extremely secure to send your credit card over the Internet. Our casino uses state-of-the-art encryption in our software, which is virtually impossible to crack. Banks use encryption software for all their transactions over the Internet

    All confidential information is secured employing a 128-bit key encryption. This encryption length is immensely difficult to break, therefore offering maximum security. Our servers are housed in highly secured rooms. These rooms are under 24-hour surveillance, and are only accessed by authorized government personnel and licensed staff members. Credit Card details are encrypted and entered into a separate, secure server that is not accessible by anyone other than trusted and bonded key management personnel.


  2. Is my real name available for other players to see?
    We will never expose any of your personal information to other players - your privacy is guaranteed.


  3. Do you sell lists of players to third parties for promotional or other purposes?
    Our Customer Information Policy pledges that any details disclosed by the player will not be sold or distributed to a third party. You can rest assured that no one will annoy you with any form of solicitation.


  4. Can other players access my account?
    The system is password protected, this authenticates the player's identity before any restricted operations can be accessed. You and our support team are the only ones with access to your account. Do not reveal your user name or password to anybody.

    Please Note: It is the Player's responsibility to keep all "Player Names" and "Passwords" completely confidential. Any unauthorized use of the Player's user name or password is the sole responsibility of the Player and shall be deemed as the Player's use, Liability is assumed by the Player.
  5. If I am from Canada, can I play in your casino?
    You will not be able to play using Real Money because our casino is void in Canada. However, you are welcome to play off-line for fun. If you still try to purchase credits we will cancel your purchase request.


  6. Is it legal to play in your Internet casino from my country?
    Laws vary from jurisdiction to jurisdiction. We cannot be responsible for the laws in your location. Please contact your local authorities for up to date information on the legality of Internet gaming in your jurisdiction.


  7. What are the odds of the games?
    Our Casino offers the same odds to those found in Las Vegas. Our extensive selection of video poker games offer up to 99% paybacks.


  8. How can I be sure the games are fair?
    All software has met strict criteria to guarantee fairness for our users. In addition each individual game (hand, spin, etc.) is recorded in the Casino Server and is easily accessed by our Customer Support Team at your request.

    The software which our Casino uses is developed by a very respectable 3rd party company, iCrystal Software inc. This software uses a 100% Random Number generator, and is guaranteed to be fair.


  9. Simple Download and Installation instructions:
    • Click on any one of the Download links on our website to download our FREE software for MS Windows 95, 98, NT, 2000, and XP.
    • At the prompt select «Save it to disk». Please make sure that you remember the name of the file and where you are saving it.
    • When the file has been downloaded, double click on its icon.
    • Follow the instructions on the screen.
    • After the installation is completed, an icon of our casino will appear right on your desktop. Our casino will also be included in your Programs group in the Start menu.
    • Start our casino and enjoy!


  10. How do I register?
    You can register directly from the casino software.
      To register from the casino software:
    • Click on the «Real Play» button
    • Click on «Register Now» to load the registration form.
      Or to register within a Free Mode Game
    • Click on the «Bank» button
    • Click on «Play for real money now» then ...
    • Click on «Register Now» to load the registration form.


  11. How do I purchase Credits to play for real?
    To purchase credits or chips from the casino software, click on any bank button.
      Choose your payment method.
    • Fill out the Casino Credit form.
    • Click on «OK» and Good Luck!


  12. Can I play the games for free?
    Yes. You are welcome to try our games with no obligations for as long as you wish. When you are ready to play for real, simply register to open a real account.


  13. How do I get free credits?
    To play in Free Play simply hit "cancel" when prompted to access the server for 'Real Play'. You will then be asked to enter the amount of free credits you wish to play. This should be entered in full numbers for example 100 and NOT $100 or 100.00. The maximum credits you may enter is 2000, but if you run out you can add more.


  14. How can I be assured of a fast customer support response?
    Our Support team work around the clock to ensure that response times are kept to a minimum. However due to the volume of inquiries that the support team receives on a daily basis there are a number of things you can do to ensure that your email is dealt with quickly and efficiently. All emails should include your user name and a confirmation of the casino which you are referring to. If you specify the problem that you are having including details of the date, time, game you were playing or any error message that you received, this will help our team pinpoint any issues you may have had and resolve them as soon as possible. The more information we receive, the more quickly we can help you.
  15. How do I purchase Credits to play for real?
    To purchase credits or chips from the casino software, click on any bank button.
    • Choose your payment method.
    • Fill out the Casino Credit form.
    • Click on «OK» and Good Luck!
    We offer various options to purchase casino chips, please feel free to choose one from the software by clicking on the icon.
    • Credit Card
    • Money Order
    • NETeller
    • Clearchex
    • Firepay
    • Bank Wire
    • Western Union
    • Neteller
    Credit Card is the fastest way of purchasing your credits. To find more about our money options click here.


  16. How do I collect my winnings?
    Our casino processes all payouts on a daily basis. Payouts will be sent to players according to the payment methods used to buy chips, within 3 business days. For all purchases made by credit card, we will credit your wins to your credit card up to your purchase amounts and all overages will be paid by check.
    Click here to find out more about payouts.
    Please note Visa and Mastercard may not allow us to credit your credit card. In such a situation we will send your cash out amount in full by check.


  17. General cashouts: How long does it take? How do i receive my winnings?
    Our casino processes all payouts on a daily basis. Payouts will be sent to players according to the payment methods used to buy chips.
    Our Processing time is 3 days, delivery will then depend on the method we use to refund you, and your location. All winnings are subject to our fraud prevention measures. Please visit the security section of our site to be aware of these.


  18. Reverse cashouts: I have cashed out and want to return the money to my Casino account, is this possible?
    In order to reverse a cashout simply email support stating your request including the User ID, Casino Name, date and amount of the cashout you wish to be reversed. Please note that requests for reversals should be sent within 24hrs of your cashout to guarantee their successful reversal.

    Please note **Cashouts can only be reversed in their full amount**

  19. Am I required to pay taxes on my winnings ?
    Rules for taxation on casino winnings vary from country to country. You are responsible for checking with your local tax authorities to determine if you are required to pay taxes on winnings received from our casinos.

  20. What are the recommended minimum system specifications?
      IBM PC-compatible computer,
    • Windows 98/95/NT, 2000, and XP.
    • Pentium 100 MHz
    • 16 MB RAM
    • 16-bit color video card (800x600 resolution mode)
    • VGA screen
    • 20 MB hard drive space


  21. I try to login but I can't connect to the casino server. What is the problem?
    Make sure to write your User Name and Password properly. If you forgot your password click here. Make sure your computer is connected to the Internet. To test your Internet connection, start your preferred browser (ex: Netscape or Internet Explorer) and try to visit any website (ex: www.yahoo.com).

    Please Note that all User IDs and Passwords are case sensitive and need to be entered exactly as when you registered.

    As well, please be aware as to whether or not your ability to connect to our servers may be being effected by a Firewall, or any other security measures which may be implemented on your computer, or the server which your computer receives its Internet connection from.

    If you are connected to the Internet and you still can’t login to our Casino Server, please contact our Customer Support Team stating the casino that you were attempting to connect to and the exact error message that you received.

  22. Do I have to call overseas to play at your casino?
    You do NOT need to call overseas to play in our casino. All you need to do is connect to the Internet in the way you usually do to browse the web. We guarantee that you won't receive any hidden telephone charges as a result of playing in our casino.


  23. I press deal and the card is dealt but does not flip over?
    This problem is caused by excessive Internet traffic. If traffic is too busy, the signal from the server will not be relayed to your software. In such a case, the card will not turn over because it has not received the message telling it what card was dealt. If you close the program, you will be refreshed to the last known position.


  24. If I am in the middle of a game and get disconnected, what happens? Might I lose my money?
    We take great care to make sure that our servers offer the highest level of reliability to our players. Most of the time if you lose your connection to the games the error occurred somewhere between your computer and our server. Our server always records the game results, regardless, even if the connection was lost between your computer and our server, the game results will be accurately recorded and the results will be reflected in your account balance the next time you login.

  25. How can I change my "Account Info"?
    In order for you to change or Update your account information simply log into our casino and then click on the "My Account" menu. Next click on the "View/change my account details" you will be able to update your mailing address and e-mail address.

    For security reason you are unable to change your name in the database. If you have changed your name we suggest that you inform support and register another account with the casino.

    To update your Credit Card details please go to the "banking" menu and under the Credit Card section click on the "view/modify" option.

  26. How can I change my Password?
    From the software, in Real Play mode:
    • Click on «My Account» from the top menu.
    • Select «Change Password».
    • Enter your OLD password
    • Enter your NEW password
    • Re-Enter your NEW password to confirm.
    • Click "OK".


  27. How can I view my Account Info?
    From the software, in Real Play mode:
    • Click on «My Account» from the top menu
    • Select «View Account Info»


  28. How do I contact the Customer Support Team?
    You can e-mail your questions to our Customer Support Team.